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Tribe Lead Customer Engagement

Business & Decision in Brussels, Zaventem, Antwerp

We connect you with an international consulting, management and systems integrations group

Business & Decision answers busness needs by being a trusted partner for digital and data transformation. As a part of the Orange group, B&D provides a full digital package to their clients: collaborative working methods, optimized performance of information systems and 360° customer relations all by harnessing the power of data. They continuously develop their position in the market by strengthening its Go2market proposition. To be successful, they put the value they bring to their customers in the heart of their approach.

A key domain B&D wants to further develop is to help their customers improve in their interactions with their customers. This, by using a maximum of customer interaction information captured from the full range of communication channels to track and nurture the customer journey experience towards increased satisfaction and sales conversion via personalized and relevant communication.

Business & Decision is currently active in 11 countries in the world and counts 2400 employees.

Your role in this company

  • develop offerings and support the sales organisation in their go2 market plans with presales activities
  • take an active leading delivery role in the strategic missions they deploy at their customers.
  • report to the managing director B&D Belgium and collaborate with the OSC (offer strategy & capitalization) director. Direct report to the country managing director
  • develop the GO2market offer catalogue and ensure proper elaboration of the offers
  • assist in presales activities to position the offerings at their customers and in the market
  • lead strategic customer delivery missions
  • participate in internationals knowledge exchange & colleboration

As Tribe Lead you will be supported in the company's mission by a dedicated architect for presales/bid/technical challenges and through an agile structure and way of working. You may act on a Belgium scale or on a European level in the group. Adobe and Microsoft are prime partners to achieve the dedicated objectives related to this Tribe. Existing customers in this area are Belfius, Carrefour, Thalys, Leroy Merlin …

Your profile and skills

You act as a trusted advisor in the area of customer engagement and know how to monetize customer related data. You make maturity assessments, create a strategy roadmap and initiates the first steps in setting up a customer engagement program. You can create value propositions and design an offer portfolio on a strategic level.

  • +8 years proven experience in the Customer Engagement domain
  • experience with offer development and related Go2market activities
  • broad and in depth background in the various aspects of customer engagement

These values are found throughout the B&D organization from Managing Director down and that's why B&D is certified as a Top Employer in Belgium for their "people-first" best practices in HR:

  • entrepreneurship, solution-oriented, value client intimacy
  • teamwork, social skills, self-awareness and communication skills
  • flexibility, adaptability and resourcefulness

We like to talk to you 

  • When you think you are the perfect match for Business & Decision; understanding the major importance of an entrepreneurial play ground, and impact with strategy & involvement
  • Sign up as an applicant or just send us a short email: rudi.vdw@aleaconnect.com
  • More information about Business & Decision

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