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Service Delivery Manager

The Service delivery manager will manage a mixture of large/smaller customers. The SDM manages the customer relationship from a service quality and operations perspective and ensures he or she delivers to its service level agreements at minimum.


  • Acts as the customer’s advocate on operational and service management matters
  • Leads customer interaction on service related issues and orchestrates actions within the company to ensure a quick resolution
  • Is commercially minded and works in close proximity with the account management team to position the company strongly for business retention, contract renewal and service extension
  • Has an understanding of both the business and technical aspects of working with the customer