About the Company
They are one of Europe’s top leading digital agencies. Home of ambitious people, organisations and brands. They deliver marketing that performs, content that connects and digital platforms that scale. All seamlessly integrated across data, media, AI, infrastructure and digital operations. Their technology propositions: digital platforms, cloud data & integration, software engineering, and enterprise applications.
With over 2,000 experts across 12 campuses in Belgium, the Netherlands, Sweden, Denmark and Bulgaria, they serve clients both locally and internationally.
About the role
As a Client Service Lead, you are responsible for a portfolio of 3 to 5 accounts, holding ultimate responsibility for the client relationship. You work hands-on, build trusting relationships and actively manage both retention and growth. You closely collaborate with multidisciplinary teams who support you content-wise, while you take charge of the client relationship.
- Actively work on both the retention and growth of your accounts and be responsible for achieving your commercial targets
- Annually develop and execute account plans with concrete growth objectives
- Organise and facilitate quarterly meetings with your clients to evaluate and strengthen the collaboration
- Ensure timely indexations and contract renewals
- Identify opportunities within existing accounts and introduce new propositions to the client (cross- and upselling)
- Proactively coordinate between the client and internal multidisciplinary teams for optimal alignment
- Monitor client satisfaction, project quality and commercial results
- Build long-term trusting relationships at CxO level
- Act as a sparring partner for clients at both strategic and tactical levels
- Contribute to new business initiatives and client presentations
At this enabled marketing agency, they believe that knowledge is the key to success. You will have the space to grow through challenging projects and shape your personal development path. Take part in their Expert Groups, where you develop innovative concepts and share knowledge with colleagues. You will work in an inspiring environment where cross-disciplinary collaboration is central.
About you
- +7 years of experience as an Account Manager, Client Service Manager or Account Director within a service organisation, digital agency or similar environment
- Demonstrable success in account management: you have proven capability to grow existing clients
- Experience in developing and executing account plans and commercial strategies
- Strong in stakeholder and relationship management up to management level
- A proactive, commercial mindset with an eye for opportunities
- Strong communication and persuasion skills, both verbal and written
- Structured approach, monitoring progress and proactively steering where necessary
- Experience with complex B2B clients and/or corporate environments
- Affinity with digital services (strategy, design, development, digital marketing operations)
- A true team player who effortlessly switches between different disciplines
Triggered? We like to talk to you
- Send us a short email. Don't hesitate, just contact us.
- We will share more info about the company and context you will work in.
