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Salesforce Manager SMB

open opportunity in Brussels

We connect you with

We connect you with a world leading professional services firm, providing consulting. Their offices offer services to multinational and large organizations, public institutions and small, fast-growing companies. Their Digital Mix team focuses on bringing full digital transformation to the family/privately driven clients and fast growing start-ups and scale-ups. They advise them on the best cloud solutions that suits their specific needs. They help them implement renewed business processes with technologies from front-office to back-office, from marketing to financial reporting.

Your role

You build direct relationships with key decision takers. You will make an impact on:

  • clients, advising them on their digital transformation roadmap, from the initial ideas until go-live and value realization;
  • key stakeholders, growing relationships with key decision takers and stakeholders of clients (CEO, CFO, CIO…);
  • on project teams: making teamwork work while sharpening your communication, organization and social skills;
  • on this organization: acting as an entrepreneur and contributing in your own way to the growth of our business.

You will:

  • work in a collaborative environment, leading project teams of 3 to 5 people;
  • manage and deliver digital transformation and CRM projects in an agile mode;
  • advise clients on their future process design;
  • put yourself in the shoes of clients and empower them to rethink how they connect with their customers across every platform, every device and every step of the customer journey;
  • showcase a hands-on attitude to make ideas come to live in concrete solutions/cloud apps.

Projects will vary from strategic discoveries to full CRM implementations (with Salesforce as a key enabling eco-system). You will be coached on your projects by more senior people with 10 to 25 years of experience.

Your profile

  • You can demonstrate > 7 years of experience in a technical/functional role during multiple implementations projects;
  • You have a good knowledge of CRM processes;
  • You can develop & manage project scopes, resources, timing and objectives, involving relevant stakeholders and ensuring technical feasibility;
  • You are experienced in developing & managing relationships with clients & stakeholders and performing risk management to minimize project risks;
  • You have experience in working with cloud based CRM or ERP technologies such as Salesforce (Microsoft or others is a plus);
  • Family driven, private equity owned and/or scale-up organizations are familiar to you;
  • Preferably you have a knowledge of the Agile way of working (scrum master);
  • You have strong communication skills, outstanding analytical skills and you are a team player.

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